Online Services

Vision Net 24 Enrollment

By continuing beyond this page you are agreeing to the terms and conditions of Vision Financial Federal Credit Union’s Internet Service Electronic Funds Transfer Disclosure and Agreement ("VisionNet 24 Account Access Agreement" or "Agreement") below. Once you agree to the terms and conditions as outlined in this Agreement, you can request your VisionNet 24 user ID and Password by clicking "I Accept" at the bottom of this page and proceeding to the enrollment.

Internet Service Electronic Funds Transfer Disclosure and Agreement

Please read this disclosure carefully and print it for your records. If you are unable to print this document, Vision Financial can provide a copy to you upon request.

The VisionNet 24 Account Access Agreement, as amended from time to time, sets forth the terms and conditions governing the use of Vision Financial Federal Credit Union's VisionNet 24 "Internet Account Access" and "eBill Payer" services (collectively "VisionNet 24"). Disclosure information that applies to "Internet Account Access" and "eBill Payer" services offered by Vision Financial Federal Credit Union is given below. By using, or allowing another person to use, VisionNet 24 Internet Account Access and eBill Payer services, you are agreeing to be bound by the terms and conditions of this Agreement. In this Agreement, the terms "you" and "your(s)" refer to the member, and the terms "we", "us", "our(s) "VFFCU" and "Vision Financial" refer to Vision Financial Federal Credit Union. All agreements and disclosures shall be construed in accordance with the provisions of the Uniform Commercial Code (UCC). This Agreement is incorporated by this reference into, and becomes a part of, the Vision Financial Federal Credit Union's Electronic Funds Transfer Disclosure and Agreement effective January 1, 2001. All other terms and conditions of your Electronic Funds Transfer Disclosure and Agreement, as amended, remain in force.

1.  Required Equipment

To use VisionNet 24 Account Access and eBill Payer, you need a personal computer equipped with a modem and Web browser. VisionNet 24 requires the use of Netscape 4.7 or greater or Microsoft Internet Explorer 5.0 or greater. You understand Vision Financial does not make any warranties regarding equipment, hardware, software or Internet Service Provider service, or any part of them, expressed or implied, including, without limitation, any warranties of merchant ability or fitness for a particular purpose. Vision Financial is not responsible for any loss, injury, or damages, whether direct, indirect, special or consequential, caused by your chosen Internet Service Provider, any related software, or the use of any of them, or arising in any way out of the installation, use or maintenance of your personal computer hardware, software, files or other equipment.  Your Membership and Deposit Account Agreement with the Vision Financial is incorporated into this Agreement and Disclosure by reference.

2.  Enrollment

To use VisionNet 24 you must have a membership in good standing with Vision Financial Federal Credit Union in addition to your confidentially assigned VisionNet 24 user ID and Password.

You can apply for VisionNet 24 account access by visiting Vision Financial’s web site at www.vffcu.org and clicking on "Access My Accounts". After agreeing to the terms and conditions of the VisionNet 24 service, you will then proceed to the Enrollment page where you can authorize the issuance of your user ID and Password via e-mail.

Your VisionNet 24 user ID and Password also allow you access to Vision Financial’s eBill Payer service. You must have a user ID, a Password, and a Vision Financial checking account in good standing to use the eBill Payer program. Bills may not be paid from any non-checking account.

3.  Electronic Provision of the VisionNet 24 Internet Service/Electronic Funds Transfer Disclosure and Agreement

By accessing the VisionNet 24 Internet services, you acknowledge electronic receipt of the Vision Financial Federal Credit Union's Internet Service Electronic Funds Transfer Disclosure and Agreement. You agree that you have read this Agreement in its entirety and will abide by its terms and conditions. You understand that Vision Financial will not provide you with an additional paper copy of this Agreement unless you specifically request it.

4.  Who is Bound by this Agreement

Each person ("user") who uses the VisionNet 24 Account Access and eBill Payer, or enters a VisionNet 24 user ID code and Password agrees to be bound by the terms and conditions of this Agreement. If more than one user per user ID / Password utilizes the VisionNet 24 service, all such users are jointly and severally liable. Vision Financial can waive or delay enforcement of its rights as to one user without affecting its ability to enforce its rights as to the other user(s). The Agreement is also binding upon your heirs, personal representatives, successors and anyone to whom you grant VisionNet 24 access to your account by giving them your confidential VisionNet 24 user ID and Password.

5.  Right to Receive Documentation of Transactions

You will receive an account statement reflecting all of your transactions.  In any case you will receive a statement at least quarterly.

6.  Your Liability for Unauthorized Transactions

Keep your confidential user ID and Password safe. Do not leave them where others can find them and use them to make unauthorized transactions on your account. Tell us AT ONCE if you believe your user ID and Password have been lost or stolen. Telephoning is the best way of minimizing your possible losses. You could lose all the money in your account. If you tell us within two (2) business days, you can lose no more than $50.00 if someone used your user ID and Password without your permission.

If you DO NOT tell us within two (2) business days after you learn of the loss or theft of your user ID and Password, and we can prove that we could have stopped someone from using them without your permission if you had told us, you could lose as much as $500.00. If you have authorized someone else to use the user ID and Password, you are responsible for all transactions which that person or persons initiates at any time, even if the aggregate value of the transactions exceeds what you may have authorized.

Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods.

7.  How to Notify Vision Financial in the Event of an Unauthorized Transaction

If you believe your user ID and Password have been lost or stolen or someone has transferred or may transfer money from your account without your permission, call us at 919-477-0696, or write to us at:  PO Box 15818, Durham, North Carolina 27704.

8.  Business Days

For purposes of these disclosures, our business days are: Monday through Friday excluding holidays.

9.  User ID and Password

Your user ID and Password for VisionNet 24 Account Access and eBill Payer are your confidentially assigned VisionNet 24 codes. We strongly suggest you change your Password (click on the My Preferences icon) upon entrance to VisionNet 24 the first time. If you forget your user ID or Password, contact Vision Financial and we will issue you new ones.

10.  Charges

VisionNet 24 Account Access is FREE to all members. VisionNet 24 eBill Payer is also FREE .

11.  Disclosure of Account Information to Third Parties

We will disclose information to third parties about your account or transfers you make:

  • When it is necessary to complete the transaction;
  • In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
  • In order to comply with government agency or court orders or other legal process; or
  • If you give us your prior oral or written permission.

12.  Address Change

You are required to keep Vision Financial Federal Credit Union informed of your current address to insure correct mailing of account statements.

13.  Amendments

Vision Financial may change the terms and conditions of this Agreement from time to time by posting the amended Agreement on our public web site. It is your responsibility to review this Agreement periodically to monitor changes and you agree to do so. If any change results in greater cost or liability to you or decreases access to your accounts, this change will be posted to our public web site at least 21 days in advance of its implementation. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or the security of our Internet Services or designated accounts.

14.  Termination

You may terminate this Agreement with us at any time. Vision Financial reserves the right to terminate this Agreement and/or your use of Vision Net 24 with or without cause. We may do so immediately if:
you or any authorized user of your account breaches this or any other agreement with Vision Financial;
we have reason to believe that there has been or might be an unauthorized use of your account; or
you or any authorized user of your account requests that we do so.

15.  Collection Costs

You agree to pay Vision Financial Federal Credit Union for reasonable expenses, including court costs and attorneys’ fees, for enforcing our rights under this Agreement.

16.  Additional Benefit Enhancements

Vision Financial may from time to time offer additional services to you in connection with your accounts. Some services may be at no additional cost to you and others may involve a specified fee. You understand that Vision Financial is not obligated to offer such services and may withdraw or change them at any time.

17.  Reservation of Rights

Failure or delay by Vision Financial to enforce any provision of this Agreement or to exercise any right or remedy available under this Agreement, or at law, shall not be deemed a waiver and Vision Financial expressly reserves the right to enforce such provision, or to exercise such right or remedy, at a later date.

18.  Our Liability for Failure to Make Transfers

If we do not complete a transaction to or from your accounts on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance, if:

  • Through no fault of ours, you do not have enough money in your account to make the transaction,
  • The network system was not working properly and you were aware of the malfunction when you started the transaction,
  • Circumstances beyond our control (such as fire, flood, power failure, or computer down-time) prevented the transactions despite reasonable precautions that we have taken,
  • The money in your account is subject to an uncollected funds hold, legal process or any other encumbrance or agreement restricting a transaction,
  • Your user ID and / or Password has / have been entered incorrectly,
  • The payee mishandles or delays a payment sent by our eBill Payer service provider,
  • You have not provided our eBill Payer service provider with the correct names, phone numbers, or account information for those persons or entities to whom you wish to direct pay, or
  • The failure to complete the transaction is done to protect the integrity of the system or to protect the security of your account.
There may be other exceptions not specifically mentioned above.

Additional Disclosures Applicable to VisionNet 24’s "e Bill Payer" Service

1. VisionNet 24’s "Electronic Bill Payer" Service Limitations

The following are limitations to the use of VisionNet 24’s eBill Payer Service:
  • eBill Payments can only be made from your designated Vision Financial checking account.
  • Payments cannot be made for tax payments, court-ordered payments or payments to payees outside of the United States.
  • If you close the designated eBill Payer checking account, all scheduled payments will be stopped;
  • You cannot stop a payment if the payment has already been processed.
  • You can schedule payments 24 hours a day, seven days a week, however, no payments will be processed on a Saturday, Sunday, or holiday.
  • Your balance shown on the web site may not be the correct balance if you have done other transactions during the day. Balances are updated twice daily - once in the morning and once in the evening.

2. Duty and Liability Limitations

As a general matter, Vision Financial and our third-party eBill Payer service provider are responsible for the consequences of our errors or negligence. Neither of us, however, are required by this Agreement to detect or correct erroneous information entered by you and neither of us has any liability for following instructions issued by you. Additionally, neither Vision Financial nor our eBill Payer service provider have any liability for acts of fraud committed by persons other than our respective employees with regard to any account maintained by you. We agree to use our best efforts to maintain a secured and encrypted electronic bill payment site; however, we will not be liable for any breaks in security which occur as a result of the actions of unauthorized third parties … nor will we be liable for any damages that result from such actions.
 

3. eBill Payer Returns/Overdrafts

Your Electronic Bill Payment activities will be subject to fees as disclosed in our Fees and Charges schedule published from time to time. You also agree that an NSF fee may be charged to your account even if the payment is not returned but is paid and overdraws your payment account.

4. Electronic Bill Payment Methods and Restrictions

Payments are made to your payee either electronically via the Automated Clearing House (ACH) or by paper check. The method of payment depends upon the processing method that can be accommodated by your payee or by our eBill Payer service provider. It is important that you take into consideration what payment method will be used when scheduling eBill payments to ensure payment deadlines are met. After scheduling a payment due date, be sure to check your file for the calculated draft date.Payments will be drafted from your specified checking account 5 business days prior to the scheduled due date.

5. Timing Requirements for VisionNet 24 eBill Payer

If you schedule a payment to occur on a date that falls on a Saturday, Sunday or holiday, the payment will be issued the first business day after the Saturday, Sunday or holiday.

Payments generally take three to six working days after your scheduled draft date to reach the recipient, depending on whether the payee accepts electronic payments or requires a paper check.

Please allow adequate time for your payment to reach the payee by the payment due date.

Payments and transfers will be processed if sufficient funds are available to perform the transaction on the draft date. If funds are not available by the close of business on the draft date, the payment / transfer will not be funded … and will not be attempted at a later date.

6. Electronic Bill Payment Service Responsibilities

You are responsible for:
  • Any late payment or service fees charged by payee(s) and any overdraft, NSF or stop payment fees charged by Vision Financial as a result of these transactions;
  • data input of payee information (payment amount(s), name, address, account number and any other pertinent information); and
  • written notification to Vision Financial in the event you wish to cancel this service.
Right to Stop Payment of Pre-authorized Transfers, Right to Receive Notice of Varying Amounts, and Our Liability for Failure to Stop
If you have told us in advance to make regular (recurring) payments out of your account, you can also stop any of these payments on line through our eBill Payer Service.
Notice of varying amounts.

You may vary the amounts of your regular (recurring) by using Schedule Payments
facility to do so.

Liability for failure to stop Payment of pre-authorized transfers.

If you order us to stop one of these payments three (3) business days or more before the transfer / draft date, and we do not do so, we will be liable to you for the amount of the payment.

7.  eBill Payer Monthly Service Fee

The eBill Payer service is provided free of charge.

8. Changes in Terms

Vision Financial may change the terms and conditions of this Agreement from time to time by posting the amended Agreement on our public web site. It is your responsibility to review this agreement periodically to monitor changes and you agree to do so. If any change results in greater cost or liability to you or decreases access to your accounts, this change will be posted to our public web site at least 21 days in advance of it’s implementation. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and / or the security of our Internet Services or designated accounts. You agree that we may immediately terminate this Agreement and your use of electronic fund transfer services without prior notice if any of the following occur:
  • If you (or any authorized user of your account) breach this or any other
  • agreement between us.
  • If we have reason to believe that there has been or may be an unauthorized use of your accounts.
  • If there are conflicting claims to the funds.
  • If you or any authorized signer on your account asks us to do so.
  • If you complete a transaction at a time when funds are not available in yourVision Financial accounts accessed under this program.

9. Collection Expenses

If Vision Financial has to take legal action to collect what you owe us, you agree to pay Vision Financial's expenses, including attorneys' fees, as may be determined by the court. You will pay our attorney's fees and court costs whether we incur them in a collection lawsuit, a bankruptcy proceeding, an appeal, a proceeding to enforce a judgment we have against you, or otherwise. You also agree to pay reasonable collection costs we incur before suit is filed. You agree that Vision Financial shall be entitled to recover any money you owe us as a result of EFT services such as Vision Net 24 Account Access and eBill Payer, including but not limited to amounts by which your accounts are overdrawn. You grant Vision Financial a security interest in your present and future shares and the right to apply shares or deposits to reduce any money you owe us in full or in part. You agree that if we exercise this security interest, we have not waived any other rights we have against you.

10. In Case of Errors or Questions About Your Electronic Transfers

If you think that an electronic transfer shown on your statement is wrong, or if you need more information about a transfer, telephone or contact us as soon as possible at:

       Vision Financial Federal Credit Union
        PO Box 15818
        Durham, NC 27704
        Telephone 919-477-0696

We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. When you call or write to us in this regard, you should:
  • Tell us your name, your account number, and your phone number.
  • Describe the error or the transfer about which you are unsure and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of this suspected error and the date of the transaction as shown on your statement.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will tell you the results of our investigations within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will re-credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

How to Contact Us

Call us at 1-919-477-0696 on any business day from 9:00 a.m. to 5:00 p.m. (Eastern Standard Time). You may also visit any Vision Financial office or write to us at:

Vision Financial Federal Credit Union
P. O. Box 15818
Durham, NC 27704

          

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