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COVID-19

COVID-19: Information for our members regarding access to services

Response update to COVID-19
March 17, 2019

As we continue to learn more about COVID-19 and make relevant business decisions, the safety of our members, our employees, and our community will always be our top priority. Our management team has been closely monitoring developments, and vows to operate responsibly to keep our members and the community healthy. We will post further updates on our website, so please check it periodically. We are also devoted to remaining open for business for our members throughout these uncertain times.

As we heard yesterday, experts indicate that limiting person-to-person contact can slow the spread of COVID-19, ultimately making response efforts more tolerable for a community.   As such, we encourage our members to use our free online banking, Access 24 phone banking, or go to our mobile app, rather than visiting the credit union. Debit cards can additionally be used to conduct financial transactions and to withdraw cash at an ATM.

As a preventative measure, we will temporarily be closing our lobby to the public starting Wednesday, March 18th. Rest assured that our drive-up will remain OPEN and fully functional to help you. Our team of employees will also continue to be available to you by phone, see branch numbers below and by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Limited access to the lobby will be permitted for complex transactions, loan appointments, and opening new accounts; but will only be available by making an advanced appointment. This will allow us to take proper cleaning and sanitization steps between appointments. If you require special assistance, or need to schedule an appointment, please call us at (919)477-0696.

We understand these times can be challenging, but know we will get through it together, as a community. We value you as a member and thank you for your patience and understanding. We are here for you, stay safe,
Vision Financial Federal Credit Union

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